Terms & Conditions

Last upated: 1st January 2026

Welcome to Sassiglow (“we”, “us”, “our”). These Terms and Conditions apply to the use of our website and the purchase of our handmade and custom jewellery. By placing an order, you agree to these Terms.

About Us

Sassiglow is a UK-based online jewellery business specialising in handmade and custom-made jewellery.

Contact email: sassiglow@outlook.com

Eligibility

You must be at least 18 years old and legally capable of entering into a contract under UK law to place an order with Sassiglow.

Handmade & Custom Jewellery Disclaimer

All Sassiglow jewellery is handmade with care. As a result:

Minor variations in colour, texture, size, or finish are a natural part of the handmade process
Such variations do not constitute faults or defects
Product images are representative and may differ slightly from the final item received

Custom-made items are created specifically to your specifications.

Custom Orders

Custom or personalised jewellery includes (but is not limited to):

Made-to-order designs
Personalised engravings
Custom sizing, stones, or finishes

Once production has begun, custom orders cannot be cancelled, changed, or refunded, except where the item is faulty or not as described.

Please ensure all custom details are correct before placing your order. Sassiglow is not responsible for errors provided by the customer.

Prices & Payment

All prices are listed in GBP (£) and include VAT where applicable.

Full payment is required at the time of ordering. Prices may change at any time, but confirmed orders will not be affected.

Order Acceptance

After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order.

A legally binding contract is formed once your item has been dispatched.

We reserve the right to refuse or cancel orders due to availability issues, pricing errors, or suspected fraudulent activity.

Production Times

Handmade and custom jewellery requires production time. Estimated making times are provided on product pages and may vary.

Delays due to high demand, sourcing materials, or unforeseen circumstances will be communicated to you where possible.

Shipping & Delivery

Delivery timeframes are estimates and begin once production is complete.

Sassiglow is not responsible for delays caused by Royal Mail, courier services, customs, or incorrect address details provided by the customer.

Returns & Cancellations (Handmade & Custom Items)

Made-to-Order / Custom Jewellery

Under the Consumer Contracts Regulations 2013, the right to cancel within 14 days does not apply to:

Custom-made or personalised items
Made-to-order jewellery created to your specifications

These items are non-returnable and non-refundable, unless faulty or not as described.

Ready-to-Ship (Non-Custom) Jewellery

For non-custom items, you have the right to cancel your order within 14 days of receiving your item.

Returned items must be:

Unworn and unused
In original packaging

Customers are responsible for return postage unless the item is faulty.

Hygiene Policy

For hygiene and safety reasons, earrings and pierced jewellery cannot be returned, unless faulty.

Faulty or Incorrect Items

Under the Consumer Rights Act 2015, if your item is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.

Please contact us at [insert email] within 30 days of receipt, including:

Your order number
Clear photos of the issue

Normal wear and tear, accidental damage, or misuse are not considered faults.

Care & Maintenance

Jewellery care instructions are provided where appropriate. Sassiglow is not responsible for damage caused by failure to follow care guidelines, exposure to water, chemicals, or improper storage.

Intellectual Property

All content on this website, including designs, images, logos, and text, is the intellectual property of Sassiglow and may not be copied or reproduced without prior written permission.

Website Use

You agree not to misuse our website or engage in unlawful activity. We reserve the right to restrict or terminate access for breaches of these Terms.

Limitation of Liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

To the fullest extent permitted by law, Sassiglow shall not be liable for indirect or consequential losses arising from the use of our products or website.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact:

Email: sassiglow@outlook.com
Business Name: Sassiglow Jewellery